Store Safety
Member resources
Store safety
Practical guides and tools to help keep your team, customers and site safe, and to make sure every crime is reported. Free to download and share with your store teams.
1
Stay safe
Happening now or anyone at risk? Call 000. Never chase, block or detain.
2
Save the evidence
Lock in the CCTV, print the transaction, note the rego and descriptions.
3
Report it
Use your state’s channel below. Report every incident, every time.
Download
Guides and tools
Print them for the back office, share them with your managers, or put the poster up at the counter.
Reporting guide
Fuel drive-off reporting guide
How to report a fuel drive-off to police in every state and territory, with a one-page flow for each.
Reporting guide
Retail crime reporting guide
How to report theft, abuse and violence in your store, and where Workplace Protection Orders stand in each state.
Checklist
Store safety self-assessment
A 15-minute check of your site’s security, built for petrol and convenience stores, with an action plan.
Poster
“We report every crime” poster
A counter or door poster letting customers know theft, abuse, threats and drive-offs are reported to police.
State by state
How to report in your state
Choose your state or territory to see where to report a fuel drive-off and retail theft, and where Workplace Protection Orders stand.
Fuel drive-offs
New South Wales
Report online- Save the evidence. Lock in the CCTV, print the transaction, note the rego and vehicle.
- Report online via the NSW Police Force Community Portal, “fail to pay for fuel”. Can’t report online? Call 131 444 or visit your local station.
- Choose your option: make a record only, or ask police to investigate. The local station follows up if you ask for an investigation.
- Where
- police.nsw.gov.au
- Owner texted
- No
- Good to know
- Fail to pay for fuel is treated as a fraud offence in NSW.
Retail theft
New South Wales
Report online- Theft, offender gone: report online via the NSW Police Force Community Portal and choose theft. You can upload CCTV. Or call 131 444.
- Repeat offender? Keep every report. You’ll need a record of past incidents for a Workplace Protection Order.
- Where
- portal.police.nsw.gov.au
- Protection Orders
- Bill in Parliament (introduced 20 October 2026)
Fuel drive-offs
Victoria
Report online- Save the evidence. Lock in the CCTV, print the transaction, note the rego and vehicle.
- Report online via Victoria Police Online Reporting, fuel theft, only once the vehicle has left the site. Say if CCTV is available.
- Police may text or email the registered owner asking them to come back and pay. If they pay, call 131 444 to let police know it’s resolved.
- Where
- onlinereporting.police.vic.gov.au
- Owner texted
- Yes
- Good to know
- Police never ask customers to pay online or give bank details. Brief staff in case customers call about a notice.
Retail theft
Victoria
Report online- Theft, offender gone: report online via Victoria Police Online Reporting and choose “Report retail theft”. Or call 131 444.
- Repeat offender? Keep every report. From 1 March 2027 you can apply to the Magistrates’ Court for a Workplace Protection Order.
- Where
- police.vic.gov.au/report
- Protection Orders
- Start 1 March 2027 (bans of up to 12 months)
- Serious injury
- WorkSafe Victoria 13 23 60
Fuel drive-offs
Queensland
Report online- Save the evidence. Lock in the CCTV, print the transaction, note the rego and vehicle.
- Report online via the Policelink fuel drive-off form. You’ll need station, vehicle and fuel details, your own ID and an email address.
- Get your reference. A QPS reference number is usually emailed within 48 hours. Policelink may text or email the registered owner.
- Where
- qld.gov.au, search “report a fuel drive off”
- Owner texted
- Yes
- Good to know
- If payment has already been arranged, don’t lodge the online report.
Retail theft
Queensland
Report online- Theft, offender gone: report online via the Policelink online forms and choose “Report retail theft”. Or call Policelink on 131 444.
- Repeat offender? Keep every report. Queensland has no Workplace Protection Order scheme yet.
- Where
- police.qld.gov.au/reporting
- Protection Orders
- Not in place
Fuel drive-offs
Tasmania
Report online- Save the evidence. Lock in the CCTV, print the transaction, note the rego and vehicle.
- Check you can report online. You must be authorised to report for the business. Staff threatened or the customer couldn’t pay? Call 131 444 instead.
- Report online via the Report Online portal and choose Fuel Drive Off. Reports can’t be anonymous.
- Where
- police.tas.gov.au/reportonline
- Owner texted
- No
Retail theft
Tasmania
Report online- Theft, offender gone: report online via the Report Online portal and choose Retail Theft. You must be authorised to report for the business.
- Repeat offender? Keep every report. A Workplace Protection Order scheme is being drafted.
- Where
- police.tas.gov.au/reportonline
- Protection Orders
- Draft Bill out for consultation (October 2026)
Fuel drive-offs
Australian Capital Territory
Report online- Save the evidence. Lock in the CCTV, print the transaction, note the rego and vehicle.
- Report online via the ACT Policing online services portal, which covers petrol drive-offs. Can’t report online? Call 131 444.
- Keep your reference number against the transaction for follow-up.
- Where
- ACT Policing online portal
- Owner texted
- No
Retail theft
Australian Capital Territory
Report online- Theft, offender gone: report online via the ACT Policing online portal. You need an email address and phone number.
- Repeat offender? Workplace Protection Orders are available in the ACT. Your incident reports support an application.
- Where
- ACT Policing online portal
- Protection Orders
- In force
Fuel drive-offs
Western Australia
Report by phone- Call 131 444 straight away. Police may ask you to complete a Fuel Drive-off Reporting Pack.
- Build the pack: receipt, Form 1 eyewitness particulars, a witness statement witnessed by police, CCTV on a USB and Form 2 for any other witness.
- Deliver it to your local police station. Police give you a report number if an incident report is created.
- Reporting pack
- police.wa.gov.au/FuelDrive-off
- Owner texted
- No
Retail theft
Western Australia
Report online- Theft, offender gone: report online via the WA Police retail theft form. Call 131 444 if you need help with it.
- Repeat offender? Keep every report. Retail Barring Orders passed Parliament in October 2026.
- Where
- wa.gov.au, search “report retail theft”
- Protection Orders
- Retail Barring Orders passed (start date TBC, bans up to 2 years)
Fuel drive-offs
South Australia
Report by phone- Call 131 444 straight away to report the drive-off to SA Police.
- Keep the CCTV. SAPOL doesn’t collect footage in the first instance, so save it in case it’s needed.
- Give full details: rego, vehicle, driver description, time, pump and amount. Police decide whether to investigate based on the evidence.
- Where
- 131 444
- Owner texted
- No
Retail theft
South Australia
Report by phone- Theft, offender gone: call 131 444. Be sure the goods were taken past the last point of payment.
- Repeat offender? Apply for a Workplace Protection Order. Employers, shopping centres, unions and workers can apply.
- Where
- 131 444
- Protection Orders
- In force since 4 May 2026
Fuel drive-offs
Northern Territory
Report by phone- Call 131 444 straight away to report the drive-off to NT Police.
- Keep the CCTV and details: footage, rego, vehicle and driver description.
- Keep your reference number against the transaction. Anyone with information can call Crime Stoppers on 1800 333 000.
- Where
- 131 444
- Owner texted
- No
Retail theft
Northern Territory
Report online- Theft, offender gone: report online via the NT Police online report form. Or call 131 444.
- Repeat offender? Keep every report. The NT has no Workplace Protection Order scheme.
- Where
- pfes.nt.gov.au/reportonline
- Protection Orders
- Not in place
Threatened, abused or assaulted? Always call 131 444 to report it, even after the event. Don’t use an online theft form for violence or threats.
Keep these handy
National numbers
131 444 is one national number. Calls go to the police in the state or territory you’re calling from.
000Emergency
Happening now, or anyone threatened or hurt.
131 444Police Assistance Line
Report after the event, including all threats and violence.
1800 333 000Crime Stoppers
Share information anonymously.
Have ready for any report
- Date, time and location (pump number or spot in store)
- What was taken and its value, or fuel type, litres and amount
- Vehicle rego, make, model and colour
- Offender, driver and passenger descriptions
- CCTV saved and the transaction printed
- Names of staff witnesses
Current as at November 2026, based on published state and territory police guidance. Procedures change, so check your local police website before relying on this information.
Questions about store safety?
Talk to the AACS team about crime, safety and advocacy on behalf of the convenience channel.