Pursuit of Value Drives 'The New Shopper Journey'

October 24, 2014
CSNews
CHICAGO — Average is so yesterday. With more than 2,500 unique paths to purchase, consumers are embarking on a new journey to shopping.
In light of this, IRI took a closer look at current shopping trends and provided a roadmap on how marketers can protect and grow share in the $737-billion consumer packaged goods (CPG) marketplace in the new Times & Trends report, Channel Migration: The Road to Growth Has Many Lanes.
“Following years of economic trials, the ‘golden ring’ of CPG shopping is value,” said Susan Viamari, editor, Thought Leadership, IRI. “Today, more than 80 percent of shoppers visit three or more channels to carry out their CPG shopping journey. And, as more nodes crop up along the path to purchase, capturing shoppers’ attention and wallet will become increasingly complex. Retailers and manufacturers must provide value to each and every shopper through individualized targeting and flawless execution.”
Trip Frequency, Spending & Share Trends
According to the report, the grocery and drug channels experienced flat to negative trip frequency and declining basket size during the past year. At the same time, the Internet saw a modest uptick in both frequency and trip spending.
Dollar channel trips also were largely flat; however, the average basket size rose considerably with an increase of 3 percent. Club trips slipped slightly, but spending growth still outpaced the industry average at 0.9 percent.
These shifts underscore the depths of consumers’ willingness to try new channels and banners along their pursuit for value, IRI explained.
Grocery share of spending is similar across consumer segments compared to other CPG channels, where share trends sometimes vary rather drastically across consumer segments. For example, according to the report, the drug channel wins a disproportionate share of spending from Hispanic shoppers, who spend heavily on beauty and personal care products.
Also, lower-earning households spend disproportionately in the dollar channel — nearly double the average rate. While higher-earning households still index on the low side, the dollar channel is effectively defending its base across this wealthier segment thanks to ongoing efforts to hone assortments, spruce stores and diversify formats, IRI said.
Internet share of spending is fairly consistent across most consumer segments. Generation X households earning $70,000 to $99,999 annually and those with children are notable exceptions. Here again, though, Internet retailers are effectively defending the base, the market research firm noted.
Trip Missions
The retail industry has also seen a change in trip mission patterns during the past few years. The club channel is getting more of its dollars from pantry stock-up missions, while the drug channel is playing more of a fill-in role. These shifts underscore the channel-blurring phenomenon that is taking place, according to the report.
Meanwhile, the grocery channel has lost share in core food and beverage departments, including refrigerated, general foods and beverages. Club is winning in beverages and general food, while also gaining nearly a one-half share point in liquor.
Mass/super lost ground in a number of departments, including home care and general merchandise, once again to the benefit of club stores. The dollar channel is holding steady across major departments, with slight upticks here and there, such as gains in beauty.
Top Growth Categories
The ranks of the fastest-growing CPG categories illustrate the powerful influence that home-based eating trends are having on the industry. However, a look at the top growth categories across channels demonstrates that consumers are turning to varied and sometimes even unexpected channels to fulfill their CPG needs.
The following are the top growth categories by channel:
•Grocery: Coffee, refrigerated meat, spirits/liquor
•Drug: Cold/allergy/sinus liquids, lip treatment, wine
•Mass/Super: Coffee, refrigerated meat, yogurt
•Dollar: Cigarettes, frozen dinners/entrees, milk
•Club: Refrigerated salad/coleslaw, snack nuts/seeds/corn nuts, yogurt
•Internet (pick up/mail order): Coffee, dog food, weight control
•Internet (delivery): Canned fruit, deli meat, canned beans
“Consumer engagement and the CPG journey have forever changed,” Viamari concluded. “CPG marketers must adopt a strong multichannel relevance, including a strong and seamless digital presence, or they will undoubtedly become obsolete.”
To ensure growth, she said marketers must execute well against four key strategies: protect and grow the base; maintain solid availability against existing and evolving channel preferences and behaviors; optimize marketing mix by media and retail channel; and develop channel-specific products and packages.
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