ACCC RELEASES NEW SERVICE CHARTER

The Australian Competition and Consumer Commission (ACCC) as launched its new Service Charter, which sets out the standard of service stakeholders can expect when they interact with the commission.

ACCC Chairman Rod Sims said that the new Service Charter focussed on the ACCC’s effort to communicate technical work in plain English.

“The work of the ACCC is complex and it is very important that we clearly explain the various functions of the organisation. The Service Charter clearly outlines how the ACCC can help consumers and businesses,” Mr Sims said.

“The Service Charter provides information on how people can make a complaint about a market issue or business and also includes fact sheets to arm consumers and businesses with guidance relating to the ACCC.”

“We hope this new Service Charter better meets the needs of our stakeholders, particularly consumers and small businesses,” Mr Sims said.

The ACCC’s Service Charter was last updated in 2008.

The new Service Charter is available on the ACCC website.

What we can and can’t do for small business (fact sheet) is also available on the ACCC website.

Regards

Education & Engagement
Compliance Strategies Branch